Delivery & Returns

 

 

UK DELIVERY 

 

Final date for guaranteed Christmas shipping - 22nd December

Final date for guaranteed International Christmas shipping - 16th November

 

Standard Delivery, Hermes Trackable Service - £4.95

All orders are delivered within 3-5 working days.

FREE when you spend £100 or more.

FREE delivery automatically applied at checkout.

Please allow 2 extra days for deliveries to Northern Ireland, AB Postcodes, Highlands and Islands.

UK RETURNS ONLY

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address provided on your parcel. 

Please ensure you fill out the return form with you name and order number!

Please obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.

Our returns address is:

Mudd & Water                                                                                                                      
Croxtons Mill
Blasford Hill
Little Waltham
Chelmsford
Essex 
CM3 3PJ

 

 All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Mudd & Water reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. 


INTERNATIONAL RETURNS

With the Hermes International service, your parcel will be delivered in 3-7 working days throughout most destinations worldwide. 

Standard Delivery Europe : £9.95

Standard Delivery International : £15.95



Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order.

Please note: We can't be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.