Delivery & Returns

 

 

UK DELIVERY 

 

Standard Delivery, Royal Mail Second Class £3.99

FREE when you spend £100 or more
Within 4 working days

FREE delivery automatically applied at checkout.

Please allow 2 extra days for deliveries to Northern Ireland, AB Postcodes, Highlands and Islands.

Next Day or Nominated Day Delivery, £7.99

Order by 4pm Mon-Fri

UK RETURNS ONLY

We offer free UK returns on all orders - postage will be refunded along with your return upon receipt, (sale items not included) 

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address provided on your dispatch note.

Please obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.

Our returns address is

Mudd & Water                                                                                                                       

Croxtons Mill

Blasford Hill

Little Waltham

Chelmsford

Essex 

CM3 3PJ

 All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Mudd & Water reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. 


For the return of clothing in the UK: if you return your entire order for a refund within 14 days of receiving it (or notify us of your intention to return it by emailing info@muddandwater.com, or phoning Customer Services), we will also refund any initial postage and packing charges upon receipt of the return.

When returning an item you should retain proof of posting from your shipper as we will not be responsible for items that fail to reach us.

Due to the increase in volume during sale please allow 7-10 days for your return to be processed once it is received into our warehouse.

INTERNATIONAL RETURNS

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order.

Please note: We can't be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.
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