Delivery & Returns


MUDD & WATER DELIVERIES 

Delivered directly by Mudd & Water (see details below)

THIRD PARTY DELIVERIES

Deliveries by third party companies (POKITO) are dispatched directly by themselves and returns should be returned directly to them.

Therefore please note orders with multiple company products will be on separate deliveries.

MUDD & WATER DELIVERIES

UK DELIVERY 

Standard Delivery, Hermes Trackable Service - £4.95

All orders are delivered within 5-7 working days.

FREE when you spend £100 or more.

FREE delivery automatically applied at checkout.

Please allow 2 extra days for deliveries to Northern Ireland, AB Postcodes, Highlands and Islands.

 

INTERNATIONAL DELIVERY

With the Hermes International service or Royal Mail, your parcel will be delivered in 7-10 working days throughout most destinations worldwide. 

Standard Delivery Europe : £12.95

Standard Delivery International : £17.95

 

MUDD & WATER RETURNS 

UK RETURNS ONLY

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address below. 

Please ensure you fill out the return form with you name and order number.

Please obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.

Our returns address is:

Office 1a
Hill Farm
Church Lane
Ford End
Chelmsford
Essex
CM3 1LH

All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Mudd & Water reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items. 

 

INTERNATIONAL RETURNS

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order.

Please note: We can't be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.